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This error occurs when you haven't entered your account credentials on being prompted, leading to a timeout. The application is running but not responsive

Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again. Then, check to see that you are signed in to the Adobe Exchange website and the Creative Cloud desktop app with the same account.Ĭheck the Internet connection, and quit the Creative Cloud desktop app and the installed app.

If the above solution doesn't work, try the solutions on this page in the given order.įirst, make sure that you are connected to the Internet. Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again. Install a compatible app, and quit the Creative Cloud desktop app and the installed app. An extension or plugin installed on Adobe Exchange does not get added to your Creative Cloud app if the app version is not compatible with the extension. Similarly, if you update your app and it is no longer compatible with the extension or plugin, it won't appear in the app. Relaunch the Creative Cloud desktop app and try installing the extension or plugin again.Įrror code -6 indicates that the downloaded plugin is not compatible with any of the installed apps. Quit the Creative Cloud desktop app and the installed app. Then try installing the extension or plugin again.Įrror -3 indicates that the compressed plugin file is corrupt, is missing one of the plugin files, or has run out of disk space.įree some space on the disk. If this doesn't work, quit the Creative Cloud desktop app and the installed app. The file system errors are usually permission errors or are related to disk space.